A total of 47,000 complaints were made about general practice in 2013/14, according to figures published on Thursday by the Health and Social Care Information Centre (HSCIC).
Of these, 24,400 referred to ‘complaints made against medical services offered at a general practice’, which includes GP appointments and nurse treatments. Another 22,600 complaints were directed towards ‘general practice administration’.
'Clinical issues' were the most common cause for complaint, with a third (36%) of complaints falling under this category. A fifth (20%) related to the ‘communications/attitude’ of practice staff.
Although comparable data for general practice was not available for 2012/13, complaints against hospitals and community care services rose by 4.6% in this period, increasing from 109,316 in 2012/13 to 114,308 in 2013/14.
Written complaints against the NHS as a whole totalled 175,000 in 2013-14, equivalent to 480 a day, the HSCIC said.
Kingsley Manning, chair of the HSCIC, said: ‘Our latest figures show that the NHS is receiving a large number of written complaints each day. I’m sure staff who manage NHS complaints will want to pay close attention to these statistics.’