DMC Healthcare is a successful and trusted provider of NHS services across England and Scotland. It has grown rapidly in the past decade from a single Dulwich practice to a team of over 400 employees dedicated to giving patients the very best in care.
Its practices are located in the iconic area of Southwark in South London and the beautiful ‘garden of England’, Kent. As well as delivering exceptional patient care, the organisation prides itself on looking after its staff and attributes much of its growth and success to these key aims. DMC has opportunities across both Southwark and Kent for exceptional healthcare professionals to join their teams.
Dr Nadeem Moghal tells us more about what makes DMC Healthcare a wonderful workplace and the exciting GP roles it’s currently recruiting for.
Tell me about DMC Healthcare’s mission and vision
For DMC Healthcare, supporting patients to lead healthier lives is our main mission. Take our primary care strategy, for example - it aims to strengthen our primary care and general practices because that’s the foundation of a successful NHS and the basis of a healthier population.
What sets you apart as an employer in the healthcare sector?
Our history is rooted in the NHS. We started as a single family practice and have continued to grow, focusing entirely on serving the NHS and the patients.
Our key goal is to build an organisation that serves its staff as well as its patients. Serving our staff well allows our patients to be served by passionate, enthusiastic and driven staff members who are aligned to our values and mission.
What do you love most about your job?
As the CEO of DMC Healthcare, genuinely, I have not had so much fun in my life. I’m working with great people and sharing great experiences. To be able to make a difference daily is really rewarding. It’s not easy work, but important work for our employees and patients.
What kind of challenges do you face?
Recruiting good people into the organisation and building good teams is a challenge. This is linked to our current pace of growth. Our primary care division is growing, meaning that we are serving more patients. We therefore need to recruit more staff to support this growth. In primary care, we are building clinical teams that include CPNs, paramedics, ANPs, pharmacists and physician associates.
We’re using modern ways of working which include technology and agile processes. The adoption of these can sometimes be a challenge. However, all these challenges enable us to become better equipped to solve our patients’ needs.
How can GPs develop their careers at DMC?
We are looking to build a strong and stable workforce with lead and salaried GPs, which will allow us to provide a much better workflow and experience for both our staff and patients. We are very keen on training our staff and allowing them to grow, to really take charge of their careers and understand the impact their roles have on the lives of our patients.
We’re about to roll out a programme to train staff on patient customer care, as well as triage. This will be rolled out to all our assistant practice managers, practice managers and admin staff. We’re utilising our governance team to train staff to deliver good governance, including how to learn from complaints or feedback.
We are an organisation that provides GPs with the time and space to develop their areas of special interest, and we’re looking for GP trainers to build a training capability in some of our practices. GP leads will also have a huge amount of time dedicated to delivering the strategy for DMC.
We want to make quality improvement the norm and we want to build that capability, For example, I recently ran a quality improvement afternoon at one of our Southwark practices. It was a successful afternoon that encouraged staff, including GPs, to get involved in quality improvement.
What are the top quirks DMC offers?
We are adapting traditional general practice activities to be more modern in terms of types of teams and workflow. We encourage our teams to do more social activities, we support supper evenings away, run internal conferences, and support our staff’s CPD activities amongst other activities. We think that’s a natural, important part of building relationships.
In addition, our practice teams and staff are openly recognised for their good working practices via our in-house Facebook-style platform, Yammer, which we use to share stories of staff and teams - it’s quite good fun!
Sum up what it’s like working at DMC Healthcare
Working at DMC is very engaging and rewarding. We have staff all around the country who are passionate about the work they do and care for our patients. We work with staff to build a genuine sense of cross-functional working teams and we also run internal conferences and support our staff’s CPD activities. We are an organisation that allows our staff to grow, to really take charge of their career, and to understand the impact their role has on the lives of our patients. Coming into work every day and seeing my colleagues delivering healthier outcomes for our patients is a rewarding part of life at DMC.
If you are interested in being part of a team that is focused on delivering exceptional patient care, click on one of the links below to find out more and apply.
This article was sponsored by DMC Healthcare