Vast majority satisfied with care, GP patient survey finds

Almost 85% of patients say they have had a good experience with their GP surgery, results from the GP patient survey show.

92% of patients said they had confidence and trust in their GP. Pic: Jason Heath Lancy
92% of patients said they had confidence and trust in their GP. Pic: Jason Heath Lancy

The finding comes from the GP patient survey, carried out by NHS England and Ipsos Mori, which looked at responses from 858,000 patients.

A total of 92% of patients said they had confidence and trust in their GP, the survey found.

Dr Maureen Baker, chairwoman of the RCGP, said: ‘GPs and their teams across the country can be proud that they are delivering an excellent service and that despite the intense pressures we are currently facing, satisfaction rates of both in and out of hours GP services amongst patients remain high.’

The survey also found that patients were happy with the appointment times available, leading the RCGP to question the usefulness of controversial seven-day opening plans for patients.

Convenient times

Just under 92% of patients who were able to get an appointment said that it was at a convenient time, and three-quarters of patients are satisfied with GP opening hours, the survey found.

‘It is interesting to note that over 90% of patients surveyed said that their GP appointment was convenient, backing our concerns over the usefulness of government calls for GPs to provide seven-day access to our services whilst we are under so much strain,’ Dr Baker said.

The RCGP also said that out-of-hours services needed better resourcing, with almost half of patients in the dark about how to contact a GP outside of practice opening hours.

‘It is concerning that just 56% of people reported that they knew how to contact their existing GP out of hours services,’ Dr Baker said. ‘The College has been calling for more investment in out-of-hours services and for more to be done to raise awareness of them.’

More patients are now booking appointments online, with 5.9% arranging to see a GP or nurse this way - up from 4.5% in 2013/14. However, more than half of patients were unsure whether they could book online, despite this service now being available in 98% of GP practices.

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