Think tank urges 'more compassionate' NHS

NHS workers should be more compassionate, according to the King's Fund think tank.

Photograph: Paul Starr

Chief executive Niall Dickson tells the BBC today that there has been a deterioration in the level of compassion in the NHS in recent years.

He says: ‘It is to do with staff facing very difficult situations – because patients are sicker and hospital stays are shorter – rather than them all turning into nasty people.

‘If we can’t get compassion into our healthcare, the system is failing. It’s as fundamental as that.’

Editor’s blog
Revealed: Gordon Brown’s new year resolution for 2009

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