Chief executive Niall Dickson tells the BBC today that there has been a deterioration in the level of compassion in the NHS in recent years.
He says: ‘It is to do with staff facing very difficult situations – because patients are sicker and hospital stays are shorter – rather than them all turning into nasty people.
‘If we can’t get compassion into our healthcare, the system is failing. It’s as fundamental as that.’
neil.durham@haymarket.com
Editor’s blog
Revealed: Gordon Brown’s new year resolution for 2009
But what do you think? Should NHS workers be more compassionate?
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