QOF indicators did not reward practices with good access, study finds

Patient experience indicators in the QOF did not reward practices that offered good patient access, according to a study in this month's BJGP.

Patient survey (Photograph: iStockPhoto)
Patient survey (Photograph: iStockPhoto)

The research looked at 224 GP practices in the East Midlands and found no association between their QOF patient experience points and patients' reported experience of access from patient surveys.

The research, based on data from 2005-07, predates the disputed results of the 2008/9 patient survey, which were tied to QOF income. The 2008/9 survey had 'a devastating effect' on practices according to the BMA, with practices losing tens of thousands of pounds.

The paper found large practices were more likely to have maximum QOF points for patient experience, while smaller practices had better patient-reported outcomes.

The full article is available online here

British Journal of General Practice 2009



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