Proportion of complaints against GPs 'low'

Just a third of NHS complaints are about GPs despite 90 per cent of patient care being administered exclusively in primary care, according to the National Audit Office.

Its report ‘Feeding back? Learning from complaints handling in health and social care’, published today, reveals that numbers of complaints fell to 133,400 in 2006/7.

GPs were the most complained about (35 per cent), followed by hospital doctors (17 per cent) and dentists (11 per cent).

The report says that 88 per cent of adults in England had some contact with the NHS, 87 per cent were satisfied and 13 per cent dissatisfied. Just 5 per cent of dissatisfied patients made a formal complaint.

neil.durham@haymarket.com

National Audit Office

Comment below and tell us what you think

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

A meeting with one person on a video conference screen

Improving learning log entries in GP training: a reflection on leadership

Dr Prashini Naidoo looks at a typical e-portfolio learning log entry (LLE) and discusses...

Whitehall street sign

NHS officials doubled in two years as GP workforce dropped

Staff employed by NHS England and the DHSC doubled in two years from the start of...

Child coughing

NICE traffic light tool that helps GPs spot seriously ill under-5s 'unreliable'

NICE's 'traffic light' system - intended to help GPs identify risk of serious illness...

Pregnant woman receives COVID-19 vaccine

COVID-19 vaccine uptake in pregnant women rising but stark inequality remains

More than half of pregnant women are now double vaccinated against COVID-19 as uptake...

Vaccination tracker

UK COVID-19 vaccination programme tracker

GPs across the UK have led the largest-ever NHS vaccination programme in response...

GMC sign

Overseas-graduate GPs fare worse in medical tribunals due to lack of legal help

UK GPs who graduated overseas face worse outcomes in GMC cases because they are far...