Its report ‘Feeding back? Learning from complaints handling in health and social care’, published today, reveals that numbers of complaints fell to 133,400 in 2006/7.
GPs were the most complained about (35 per cent), followed by hospital doctors (17 per cent) and dentists (11 per cent).
The report says that 88 per cent of adults in England had some contact with the NHS, 87 per cent were satisfied and 13 per cent dissatisfied. Just 5 per cent of dissatisfied patients made a formal complaint.
neil.durham@haymarket.com
National Audit Office
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