Proportion of complaints against GPs 'low'

Just a third of NHS complaints are about GPs despite 90 per cent of patient care being administered exclusively in primary care, according to the National Audit Office.

Its report ‘Feeding back? Learning from complaints handling in health and social care’, published today, reveals that numbers of complaints fell to 133,400 in 2006/7.

GPs were the most complained about (35 per cent), followed by hospital doctors (17 per cent) and dentists (11 per cent).

The report says that 88 per cent of adults in England had some contact with the NHS, 87 per cent were satisfied and 13 per cent dissatisfied. Just 5 per cent of dissatisfied patients made a formal complaint.

neil.durham@haymarket.com

National Audit Office

Comment below and tell us what you think

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

Most children could be removed from shielded patient list, deputy CMO suggests

Most children could be removed from shielded patient list, deputy CMO suggests

Most children could be removed from the shielded patient list in a future wave of...

GPs can provide some care for shielded patients in clinical settings, NHS England confirms

GPs can provide some care for shielded patients in clinical settings, NHS England confirms

GPs can provide care to shielded patients in 'infection-controlled clinical settings'...

How digital assistants can help patients manage their health and wellbeing

How digital assistants can help patients manage their health and wellbeing

A project in Staffordshire has shown how practices can make use of digital technology...

Coronavirus: Key guidance GPs need to know about COVID-19

Coronavirus: Key guidance GPs need to know about COVID-19

GPonline provides an overview of the key guidance relating to coronavirus, including...

Fair death-in-service deal for locums vital before second COVID-19 wave, warns BMA

Fair death-in-service deal for locums vital before second COVID-19 wave, warns BMA

The government must do ‘the right thing’ and secure adequate death-in-service benefits...

GP workload fears over antibody testing rollout for 'no clinical benefit'

GP workload fears over antibody testing rollout for 'no clinical benefit'

GP practices are being contacted by patients asking for antibody tests as the government...