Primary and community care complaints fall

The number of written complaints about NHS family health services fell 2 per cent to 42,592 between 2005/6 and 2006/7, DoH figures reveal.

Complaints about hospital and community services fell 4 per cent in the same period.

The total number of written complaints about hospital and community services in 2006/7 was 90,846, of which around one in five relate to nursing, midwifery and health visiting.

A total of 77 per cent of complaints were dealt with inside the 25-day time limit set by the DoH.

The target was extended on 1 September 2006 from 20 days.

nick.bostock@haymarket.com

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