Patients want more say

GPs must change the way they interact with patients, according to a report from the Picker Institute, which found declining satisfaction in some areas of patient experience.

Last week, GP reported the key findings on access from the report, showing that while patients wanted surgeries to stay open for longer, they generally found it easier to make an appointment than in the past (GP, 2 February).

However, the full report also reveals a decline in patient satisfaction during parts of the consultation itself.

It found that 69 per cent of respondents said they were ‘definitely’ involved as much as they wanted to be in decisions about their care and treatment, 27 per cent said they were involved to some extent, and 5 per cent felt that they were not at all involved.

Central to the GMC’s recently re-launched ‘Good Medical Practice’ is a renewed focus on giving patients ‘a voice in their treatment’ (GP, 27 October, 2006).

A spokesman for the Picker Institute told GP that the results showed that this was not always happening.

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