Patients protest over 'draconian' DES funding decision

Patients at a west London practice have spoken out against a 'draconian' decision to deny their GPs £12,000.

Gordon House Surgery: (left to right) Dr Marcus Soldini, Dr Ian Bernstein, Mrs Christine Heaton, Mrs Diana Dishley, Mrs Kalpana Kamboj, Dr Naeem Qureshi, Dr Ravi Ramanathan
Gordon House Surgery: (left to right) Dr Marcus Soldini, Dr Ian Bernstein, Mrs Christine Heaton, Mrs Diana Dishley, Mrs Kalpana Kamboj, Dr Naeem Qureshi, Dr Ravi Ramanathan

The Gordon House Surgery in Ealing received no pay for the patient participation 2012/13 DES, despite meeting all but one requirement: it forgot to put a link to its patient participation report on its website.

Patients chose to speak out after an appeal by the practice over the DES funding was rejected. They feel the practice not only carried out the necessary work, but ‘went the extra mile’ to involve patients.

The practice’s patient forum lead Diana Dishley said: ‘The GPs are demoralised after all their hard work. The decision seems unfair for such a petty little thing.’

She explained that the practice had fulfilled all the criteria for the DES. ‘They submitted the report by the right date, and an action plan, and put up survey results and the action plan on the website.

‘But they hadn’t realised they needed to publish the full report on the website. As soon as they realised, they put it up.’

She called the decision not to award the practice its DES payment ‘astounding’.

‘They have definitely gone the extra mile – they have prepared and delivered presentations, events have been so successful we had to step in and bring Q&A sessions to an end because we ran over time. The practice manager and doctors have done a lot of work.’

In the letter to support the practice’s appeal over the DES funding, Mrs Dishley and fellow lay members of the practice’s steering committee Christine Heaton and Kalpana Kamboj wrote: ‘We think that our practices should be judged more by what excellent caring and supportive service they give to their patients together with their resulting success in establishing active patient involvement and participation that is leading directly to what the government is requiring – the involvement of patients in their healthcare – rather than being punished in such a draconian way for a late addition to a website.’

  • Has your practice experienced a similar problem with DES funding? If so, please contact

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins


Already registered?

Sign in

Follow Us:

Just published

Vaccination tracker

UK COVID-19 vaccination programme tracker

GPs across the UK have led the largest-ever NHS vaccination programme in response...

RCGP chair Professor Martin Marshall

Hand PCNs control of primary care infrastructure funding, says RCGP

CCG funding for primary care infrastructure should be handed to PCNs when the bodies...

Professor Martin Marshall and Talking General Practice logo

Podcast: RCGP chair Professor Martin Marshall

Talking General Practice speaks to RCGP chair Professor Martin Marshall.

Dr Chaand Nagpaul

In-house review not enough to stop 'unjust' GMC referrals, warns BMA

Doctors' leaders have repeated calls for a full independent review of the GMC referral...


How widespread is long COVID in the UK?

Millions of people in the UK are living with long COVID. GPonline looks at the data...

COVID-19 vaccination sign

GP contract for autumn COVID-19 booster campaign due shortly

GP practices in England will be invited shortly to sign up for the COVID-19 autumn...