Patients praise GPs in revalidation feedback

GPs are receiving outstanding patient feedback in revalidation surveys, an LMC audit reveals.

Dr Nigel Watson: surveys are morale boost for GPs
Dr Nigel Watson: surveys are morale boost for GPs

Patients in Wessex have given GPs nearly full marks for all categories in patient surveys used for revalidation.

The findings come from a Wessex LMCs analysis of feedback for 750 GPs, based on 30,000 completed patient surveys. GPC leaders said that the results would be mirrored elsewhere.

Patients are asked to rate their GP, ranging from one for 'poor' to 10 for 'excellent'.

On average Wessex GPs scored 9.2 for listening to patients, 9.2 for knowledge and nine for both caring and involving patients in decisions.

They also scored nine for patients finding it ‘easy to understand’ what they were told by their GP.

Of the ten categories rated, no average score fell below 8.6. The question which received 8.6 was patients knowing ‘what to do if your condition gets worse’.

Wessex LMCs chief executive Dr Nigel Watson said: ‘These results are excellent and demonstrate the quality of care that is generally provided to patients locally and also the high esteem in which most people hold their GP.

‘The results are reassuring to both patients and GPs and there are lessons that can be learnt from these surveys.

‘I do feel this is a morale boost. GPs have been taking a beating and this is patients saying GPs are good.’

GPC deputy chairman Dr Richard Vautrey said he expected the results to be similar in other parts of the UK.

‘GPs score highly whenever they are asked about in surveys, from the national patient surveys, individual surveys, to the recent General Practice Assessment Questionnaire (GPAQ) surveys,’ he said.

When asked if he expected ratings to drop, he said: ‘Not at all, the one thing GPs are not concerned about is asking for the views of their patients.' General practice, Dr Vautrey said, was 'top of the pops'.

UK general practice scored a higher public satisfaction rating than any other NHS service in the annual British Social Attitudes survey published earlier this year.

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins


Already registered?

Sign in

Follow Us:

Just published

Health worker prepares a dose of COVID-19 vaccine

JCVI backs autumn COVID-19 booster campaign for high-risk adults and NHS staff

Frontline health and social care staff and adults at increased risk of severe illness...

GP consultation

Government accused of 'misleading' claims on general practice workforce

GP leaders have accused the government of making misleading claims about the general...

Consulting room door

LMC calls for enhanced access to be scrapped after abuse forces practice to close reception

A Midlands LMC has backed a practice forced to close its reception desk after abuse...

BMA chair Dr Chaand Nagpaul

UK government 'failed in duty of care to doctors' in pandemic, BMA warns

The UK government failed in its duty of care towards doctors and other healthcare...

Person signing a document

Up to 200 PCNs have formed limited companies

At least 100 PCNs - and potentially double that figure - have become limited companies...

A meeting with one person on a video conference screen

Improving learning log entries in GP training: a reflection on leadership

Dr Prashini Naidoo looks at a typical e-portfolio learning log entry (LLE) and discusses...