Patients to offer GP feedback on new DoH website

Patients in England may be able to post blog-style feedback about GP services on a DoH-run website this year.

GP leaders have warned that the site will have to be carefully monitored to ensure slanderous comments are not allowed.

The DoH is understood to want the website, which will allow users to post comments on primary care and hospital services, to be ready by summer.

Creating a forum for patients to criticise health services will put more pressure on them to boost quality, the DoH is said to believe.

GPC negotiator Dr Richard Vautrey said it was inevitable that the internet would provide opportunities to comment on services.

‘The important thing is that the website does not allow comments that are slanderous,’ he said.

‘Whoever monitors the website will need to guarantee that.’

Dr Vautrey said there were already many opportunities for patients to comment on services and that most people have good experiences of GP services, which could be reflected in feedback.

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