Patients judge GP listening skills for £80 million survey

Data on GPs' listening skills and accessibility to patients is to be published for the first time, as part of the National GP Patients Survey, worth an average of £8,000 to each UK practice.

Poll company Ipsos MORI will survey 5 million patients a year until 2011, in order to provide data on patient experience at each individual practice.

The UK survey for 2008/9 replaces the 75 points allocated for local patient surveys in 2007/8.

Professor Martin Roland, of the National Primary Care Research and Development Centre at the University of Manchester, helped design the survey.  ‘The patient’s view has been weak up till now,’ he said.

‘This programme aims to develop ways of measuring quality in primary care, and to find ways of improving it.’

The first questionnaires will be sent out in early 2009.

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