Patients give practice nurses top marks in experience survey

The vast majority of patients are highly satisfied with the care they receive from practice nurses, results of the 2008/9 patient experience survey show.

More than half (57%) of the 2.2 million patients who took part in the survey said they had seen a practice nurse at their surgery in the last six months. Of these, 92% said it was easy to get an appointment with a nurse.

Practice nurses were rated highly for spending time with patients, with 94% of patients saying nurses gave them enough time. Some 83% said nurses were good at asking about symptoms, and 89% said nurses listen to them.

Some 84% of patients said nurses were good at explaining test results and treatment, and 74% said they were good at involving them in decisions about their care.

Nine out of 10 respondents said practice nurses treated them with care and concern.

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