Patients call private firm to account over practice complaints

Patients from a Derbyshire village are calling private GP-led firm ChilversMcCrea to account.

Dr Rory McCrea
Dr Rory McCrea

Scarcliffe Parish Council is calling a meeting with the private providers, who took over the surgery at Langwith last year, following a ‘flood of complaints' and concerns about the practice premises.

Steve Fritchley, council vice chairman, said ‘We have had more and more complaints about poor services. It is operating from a shed no bigger than a double garage.'

David Sharp, Derbyshire County PCT's director of commissioning and informatics, said the mood of a meeting it held last month with the council was ‘suicidal'. 

ChilversMcCrea won the contract to provide services at Langwith and nearby Creswell from October 2007 after the contract awarded to the European arm of £16 billion corporation UnitedHealth was overturned after a High Court appeal.

Scarcliffe Council has offered Derbyshire County PCT land and funding for a new surgery. 

GP Dr Rory McCrea, co-chairman of ChilversMcCrea, said: ‘Patients at Langwith have been dissatisfied with the service for years. We have a strong track record of improving poorly performing practices and are confident we will do so with Langwith.'

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