Out-of-hours providers should benchmark clinicians against their peers

Out-of-hours providers should benchmark clinicians' performance and productivity against their peers, the Primary Care Foundation has said.

Giving individuals breakdowns of their performance and productivity would help iron out differences in services and improvement performance over all, it has suggested.

The foundation analysed data from 96 out-of-hours services across England.

It found that demand on services was consistent and predictable and that a small number of services perform consistently well. Other services fall short of meeting quality standards and consistently prioritising cases.

In a report published this week, the foundation argued that some services may be failing to match capacity to demand.

But the authors of the report said they believed variations in the performance of different members of staff was more likely to be an important cause of such failings.

‘The variation between clinical staff is not closely managed, so that the service performs well when some staff are on duty and less well when others are working,’ the report said.

‘Because clinicians want to do a good job, they value comparison with their peers,' it added. 

‘We strongly support the initiative by some software providers to make it much easier for services to feedback productivity information (from a large sample of cases) to individual clinicians (as part of a rounded audit process that also looks in detail at a smaller sample of cases).’

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

NHS sign

Plans to recruit 1,000 new link workers to support GP practices this winter

NHS England has set out plans to recruit an additional 1,000 social prescribing link...

BMA House

BMA prepares to ballot junior doctors on industrial action

Junior doctors will be balloted over industrial action if the government does not...

Typing on a laptop

NHS 111 systems could be offline until next week following cyber attack

NHS 111 systems could be offline until next week following the cyber attack on a...

The NHS App in the Apple App store on a smart phone

NHS England piloting online patient registration for GP practices

A new system that will allow patients to register with a GP surgery online is being...

satisfaction scale

Which parts of England have the highest and lowest GP patient satisfaction?

Patient satisfaction with GP services varies widely between PCN and ICS areas across...

Talking General Practice logo

Podcast: Improving menopause care

During August we’re bringing you some of the best interviews from series one of the...