NHS staff blamed for failures of IT programme

The architects of the NHS IT programme have claimed that ‘human processes' need to change to accommodate the new technology.

Richard Granger
Richard Granger

Writing in JAMA, the director general of NHS IT Richard Granger and senior collegues, said good progress had been made in designing and procuring a comprehensive IT service to support the NHS in England, but ‘much remains to be done’. 

They concluded: ‘Perhaps the greatest challenge to successful implementation to successful implementation to improve the quality and efficiency of healthcare is the human processes that need to change to accommodate the IT revolution. Otherwise, manual processes will simply be replaced with digital ones.’ 

GPs said the problems with the programme were due to the failure of its directors to consult clinicians, work with existing IT systems, and develop appropriate, effective software.  

JAMA. 2006;296:2255-2258.

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

Five GP practices a week inspected by CQC during pandemic second wave

Five GP practices a week inspected by CQC during pandemic second wave

The CQC has inspected five GP practices a week in England since the second wave of...

Pregnant women and under-18s will not be offered COVID-19 vaccine

Pregnant women and under-18s will not be offered COVID-19 vaccine

Pregnant women, children and under-18s will not be recommended for routine COVID-19...

GP training: How an audit e-portfolio log entry is assessed

GP training: How an audit e-portfolio log entry is assessed

The second of two articles on audit during GP training looks at how the quality improvement...

GP training: Writing up an audit for your e-portfolio

GP training: Writing up an audit for your e-portfolio

In the first of two articles on how to write up an audit, a typical e-portfolio entry...

UK ups order of 95% effective COVID-19 vaccine by 2m doses

UK ups order of 95% effective COVID-19 vaccine by 2m doses

The UK has increased its order of the 95% effective Moderna COVID-19 vaccine to 7m...

Coronavirus: Key guidance GPs need to know about COVID-19

Coronavirus: Key guidance GPs need to know about COVID-19

GPonline provides an overview of the key guidance relating to coronavirus, including...