NHS is at its 'most popular' since 1984

The NHS is more popular now than at any time in the last 25 years, according to research.

Photograph: iStockphoto/Jeffrey Smith
Photograph: iStockphoto/Jeffrey Smith

According to the National Centre for Social Research, satisfaction with the NHS has continued to rise since 1997.

Over half of respondents were ‘very satisfied’ or ‘quite satisfied’ with the NHS, up from 34% in 1997 and 42% in 2000.

The number of people who felt dissatisfied by the NHS was 30%, the lowest since 1984.

As usual, respondents’ satisfaction with GPs (76%) was higher than any other NHS service.

The public’s main concerns were the quality of medical treatment in hospitals and NHS dentistry.

The survey found recent users of the NHS reported higher rates of satisfaction. People with no recent experience of the NHS were more likely to express the lowest levels of satisfaction, suggesting the NHS might be failing to publicise its improvements effectively.

Researchers interviewed over 4,000 members of the public on a diverse range of issues for the study, British Social Attitudes: the 25th Report.


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