NHS Direct to undergo safety review

NHS Direct today announced a 12-week review to ensure it is providing safe medical advice.

The review will evaluate whether the treatment patients receive is clinically appropriate and safe compared to other service providers.

The BMA criticised NHS Direct this week after health minister Ben Bradshaw released figures showing that the average cost of a call to the phone service was more than £25.

The BMA said a GP visit was cheaper, at £20-£25 on average, although NHS Direct said the DoH figures were 'crude' and failed to take other work into account, which lowered the cost per call to around £16.

A recent review of urgent and out-of-hours care by the Healthcare Commission found that although government targets had been met, NHS Direct as a whole often did not work well.

NHS Direct is inviting health professionals to contribute to the review by attending workshops across England where anonymised calls will be analysed.

tom.ireland@haymarket.com

NHS Direct

Comment below and tell us what you think

 

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

£20 notes spread out

VAT trap for PCNs could strip millions of pounds from general practice

Tens of millions of pounds could be stripped from general practice because work carried...

Talking General Practice logo

Podcast: Is the BMA representing GPs effectively, why GPs face a pension tax hit, and views on the workload crisis

In our regular news review the team discusses representation of GPs, a new survey...

Man sleeping

NICE guidance on insomnia backs app to replace sleeping pills

Hundreds of thousands of people with insomnia could be offered treatment via a mobile...

Health worker prepares a dose of COVID-19 vaccine

JCVI backs autumn COVID-19 booster campaign for high-risk adults and NHS staff

Frontline health and social care staff and adults at increased risk of severe illness...

GP consultation

Government accused of 'misleading' claims on general practice workforce

GP leaders have accused the government of making misleading claims about the general...

Consulting room door

LMC calls for enhanced access to be scrapped after abuse forces practice to close reception

A Midlands LMC has backed a practice forced to close its reception desk after abuse...