NHS Direct joins forces with Pfizer Health Solutions and Humana Europe

NHS Direct has joined forces with Pfizer Health Solutions and Humana Europe in a bid to strengthen its position as the leading provider of telephone-based care management services in England.

This is following an OJEU (Official Journal of the European Union) procurement process with the resulting contract running until 2012.

NHS Direct and Pfizer Health Solutions – together with Birmingham East and North PCT – have been working in partnership since 2006 delivering Birmingham OwnHealth, the UK’s first large-scale telephone-based care management programme. It enables people with diabetes, heart failure, COPD and other long-term conditions to receive regular, telephone-based coaching from highly experienced care managers.

Pfizer Health Solutions operates independently of Pfizer’s medicines business. It has 12 years experience of delivering disease management solutions in the US with partnerships with a range of health insurers.

Humana Europe was established in the UK to provide commissioning support services for organisations across the NHS.


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