NHS Direct call cost to be cut

A DoH minister has pledged to cut charges for calls to NHS Direct to set a good example for GP practices that have signed up to high-rate phone services.

The standard cost of a call to NHS Direct is between 3p and 5p per minute, but people calling from mobiles or non-BT landlines may be charged more.

Asked for an assurance that NHS Direct would not continue with higher rates telephone charges, junior health minister Ivan Lewis told MPs: 'I can give a cast-iron guarantee that it will not be allowed to continue.'

A spokeswoman for NHS Direct recognised that some telephone providers may charge high rates on top of the basic cost of a call to the service.

'We are in discussion with the DoH, which set up the 0845 number in 1997, and we are looking at other options,' she said.


Comment below and tell us what you think 

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins


Already registered?

Sign in