NHS constitution to warn violent patients could be refused care

Violent or abusive patients will be warned they could be 'refused access to the NHS' under a proposed overhaul of the NHS constitution.

Violent patient: constitution will warn they could be refused NHS care
Violent patient: constitution will warn they could be refused NHS care

A pledge on violent patients will be added to the constitution along with statements making clear that patients have a right to an explanation and an apology when mistakes are made, and that complaints should be processed within three days.

The document will also be updated to say that patients, families and carers should be involved in end-of-life discussions and that patients are entitled to single-sex accommodation.

The DH said the constitution aimed to make patients aware of existing law so they can 'get what they are entitled to first time, every time'.

Health minister Norman Lamb said: 'We are clear that the founding principles of the NHS - free at the point of delivery to all, regardless of their ability to pay - will not only be supported, but reinforced.

'That's why at the same time as we are protecting its budget, we are strengthening this constitution, which enshrines the right of everyone to have first class care, now and in the future.'

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