NHS Choices rejects one in seven comments

Fifteen per cent of comments about practices posted on the NHS Choices website have been rejected by moderators, figures reveal.

As of 13 November, a month after the launch of a feedback tool, there were 3,060 comments on practices online and 560 had been rejected.

NHS Choices has received 77 'alerts' from users asking for comments to be removed, and 131 practices have logged on and replied to comments.

GPC deputy chairman Dr Richard Vautrey said the figures would reassure GPs: 'It's a sign that the screening process is effective.'

Dr Vautrey said that although the majority of comments were positive, the website was still not providing a useful service.

'It's not useful, even if there are more comments added. It's self-selecting and it would be quite easy for someone to encourage a group of people to add lots of either positive or negative comments.

'Overall the figures are in line with what we expected - we didn't expect many patients to want to post comments.'

NHS Choices was unavailable for comment as GP went to press.

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