The extended contract involves an upgrade of the solution to encompass additional functionality. In addition it will continue to underpin the telephony-based out-of-hours service, providing an assessment service for callers, simplifying contact with the NHS and offering support. The original core decision support application was implemented in 2002 when the Scottish service was launched.
Specifically designed for the call-centre environment, the Clinical Solutions application is a patient encounter tracking and decision support system that helps expert advisers in assessing callers’ needs, with a nurse triage service for all calls. The decision to extend the contract has been based upon the reliability of the system, with outstanding training and support.
Dr Chris Stewart, director of clinical development at NHS 24 explains, “Our key objective when the service was launched was to get members of the public to the right point of care at the right time. Over the past seven years, Clinical Solutions has been key in helping us meet this objective and I am delighted that the business is continuing this support going forward.
“We have migrated the technology infrastructure to a .net platform which, combined with the additional functionality of the Clinical Solutions system, will enable us to provide a valuable and efficient service in Scotland.”
Richard Craven, sales & marketing director Clinical Solutions, adds, “We are thrilled to be continuing this partnership, helping NHS 24 provide unparalleled access for the general public to health advice and information. Not only do patients benefit, but there is more efficient management of resources and alleviation of pressure on emergency and primary healthcare services.”
About Clinical Solutions
Clinical Solutions is a leading supplier of flexible evidence-based decision support and clinical software solutions to the healthcare industry that help healthcare professionals safely and consistently assess a patient’s symptoms and direct them to the most appropriate level of care. This results in more efficient management of resources and alleviates pressure on emergency and primary healthcare services. This means lower costs, lower risks and a higher degree of patient satisfaction.
Clinical Solutions is a market focused organisation that works with its customers, to establish a close working partnership through the sharing of ideas, knowledge and expertise. Its scaleable solutions have been proven to guide clinicians to deliver best practice in providing leading healthcare advice.
The company also provides knowledge management and case management solutions, used for long term conditions management, web-based bio-surveillance solutions used in pandemic and biological threat situations, and out-of-hours solutions for urgent care to both public and private healthcare providers. With each implementation, Clinical Solutions provides project management, IT consultancy and customisation, training and 24/7 support. Clinical Solutions has offices in UK, USA and Australia. Its customers include; NHS Direct in England and Wales; NHS 24 in Scotland; and many walk-in centres across England, as well as customers in North America, Portugal, Norway, Australia, and New Zealand. It’s solutions are used to serve over 100 million people across the world. With a mission to change the way the world accesses health and social care service, Clinical Solutions continues to invest in developing software solutions for health and social care organizations around the world.
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