'End-of-life care' says positive experiences of care were often linked to being treated by staff who understood, appreciated and empathised with the end-of-life situation.
It adds that some people approaching the end of their life receive a high quality service but that there is room for improved co-ordination between health and social care services in planning and delivering end-of-life care.
The provision of end-of-life care is becoming increasingly complex, with people living longer and the incidence of frailty and multiple conditions in older people rising.
The report says information on people's wishes is often not captured or shared and a lack of services to support them at home may lead to unplanned and unwanted admissions to hospital.
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