Measure for out of hours 'works'

A new out-of-hours benchmarking system has helped one provider to double its productivity, its authors have claimed.

A Primary Care Foundation (PCF) report on out-of-hours last month compared GP out-of-hours services at 61 anonymous UK primary care organisations (PCOs) (GP, 10 April).

The report found wide variations in performance. Although the demands on services varied by a factor of two, their costs varied by a factor of four. The proportion of patients later hospitalised varied by a factor of 18.

PCF partner Rick Stern told a recent conference that variations depended more on how providers managed their resources than geography.

Liverpool's Urgent Care 24 compared itself with other providers, and found it was 'unproductive', he said.

In response, the company created a similar system internally, comparing the productivity of each of its clinicians.

'Nine months later it had doubled its productivity,' Mr Stern said. 'And the clinicians are much happier as they've spread the workload better.'

jonn.elledge@haymarket.com

Comment below and tell us what you think

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

GPs demand 'early warning system' as drug shortages drive up workload

GPs demand 'early warning system' as drug shortages drive up workload

GP leaders have demanded an 'early warning system' to flag up medicine supply problems...

GPs need minimum 3.2% pay rise plus plan to reverse cuts, says BMA

GPs need minimum 3.2% pay rise plus plan to reverse cuts, says BMA

Pay for all doctors should rise by a minimum of 3.2% in 2019/20, the BMA has warned...

Solution to GP workforce crisis must come before NHS reform, MPs told

Solution to GP workforce crisis must come before NHS reform, MPs told

The workforce crisis and underfunding of general practice must be tackled before...

Multimorbidity: The gap between guidelines and the reality in practice

Multimorbidity: The gap between guidelines and the reality in practice

Delivering outcome-focused care to patients with comorbidities is increasingly problematic...

Doctors 'severely let down' by pay review body, warns BMA

Doctors 'severely let down' by pay review body, warns BMA

BMA leaders have demanded changes to the review process that sets GP pay, warning...

GP appointments data reveal year-on-year rise in workload

GP appointments data reveal year-on-year rise in workload

GP practices across England delivered nearly 500,000 more appointments in November...