Managers fail to act on feedback from NHS staff

Senior managers do not act on feedback from staff, according to the results of this year's NHS staff survey carried out by the Care Quality Commission.

It found that 32% of staff in PCTs reported that senior managers acted on feedback from staff. This compares with 31% in mental health trusts, 29% in acute trusts and 15% in ambulance trusts. All figures were unchanged from last year.

The Care Quality Commission survey includes responses from 55% of almost 290,000 NHS staff.

It also found that 45% of staff (44% in 2008) thought that healthcare professionals and managers worked well together. A total of 27% (the same as in 2008) thought that managers involved staff in important decisions.

The majority of staff were satisfied with the support that they received from their immediate managers.

Mike Jackson, Unison's deputy head of health, said: ‘Unison is pleased to see that partnership working has delivered positive strides in boosting staff morale, in cutting stress, violence and bullying. However, progress has been slow and Unison would like to see that progress stepped up a gear and staff given the time they need to do their jobs effectively.'

Janet Davies, executive director of nursing and service delivery for the RCN, said: 'While it is good news that most staff are happy with the quality of care they provide it is worrying that half of staff say there aren't enough staff to do their jobs properly.'

Neil Durham

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