Major IT failure dents GP confidence

GP experts have warned that a major IT failure could severely damage GP confidence in Connecting for Health and the move to central servers under the IT direct enhanced service.

Seventy PCTs and eight hospitals were hit with IT failure this week as central administration systems crashed, affecting the West Midlands and the North West of England. The problems affected hospitals rather than GPs, but Dr Paul Cundy, chairman of the GPC's IT subcommittee, was 'staggered' by events.

'Connecting for Health needs to answer some very big questions about resilience,' he said.

'Not only has the system failed, but so has the back-up system, and after 48 hours it is still not fixed,' he said.

'GP computers are all on one system, so if something like this happened to them it would affect everything.'

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