LMCs demand 'unbiased and rigorous' surveys

GPs at the LMCs' conference criticised this year's national patient survey and instructed the GPC to make sure that surveys are unbiased and rigorous.

Laurence Buckman
Laurence Buckman

They called on their leaders to make sure that money for patient care does not follow satisfaction surveys.

GPC chairman Dr Laurence Buckman said: ‘We should reduce the relative balance of our income that is in this area. We don’t accept that our pay is determined by this but if it is, it has to be statistically valid.’

Wiltshire GP Dr Peter Swinyard said that for his practice the ‘financial pain of this iniquitous survey’ came to more than the cost of a receptionist for a full year. He added that he was ‘not against surveys’ and explained that in his 5,700 patient practice he had run a survey which elicited 500 responses.

Dr Andrew Grey, Bedfordshire, criticised this year’s survey as ‘too long, filled in too late and the questions are loaded’.

Dr Arnie McDowell from Northern Ireland said the surveys mean that practice funding is dependent ‘not on patient experience but on patient perception’.

‘Our patients are being hoodwinked into defunding the very service that they want and value and need, ’ Dr McDowell said.


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