A little praise goes a long way

Staff at Braeside House, Edinburgh, which is run by the national charity Royal Blind are delighted with the news that they have been shortlisted for three prestigious care awards: Carer of the Year; Single Care Home Operator; and Specialist Services Provider. The winners will be announced at the formal Scottish Care Awards ceremony to be hosted on 17 November 2006.

'To be nominated for these awards is a real endorsement of the high standards of service that we provide at our nursing home,' said Marilyn McCann, Matron of Braeside House, Edinburgh.  'Braeside is a purpose built facility for older people who are blind or visually impaired and our staff work hard to provide an excellent service.  This, coupled with a recent letter of thanks from a resident's daughter has brought a delightful buzz of excitement to the home.'

The awards follow hot on the heels of a letter of endorsement for Braeside that was recently sent to the Care Commission by Susan Craig, whose mother received care at the home before she passed away.  Susan was so impressed with the home that she wanted to write to the Care Commission to let them know about the service but was disappointed when she viewed their website. 

'I found a section where I could give feedback, but this only applied to complaints and not praise,' said Susan.  'I suppose that this reflects attitudes today, in that all too often only the negative is stated and heard.  I was so impressed with the care my mother received while in Braeside that I felt the staff should be commended for their excellent practice and given positive feedback.' 

To make sure this was achieved Susan put pen to paper and wrote to the Care Commission, who actually covered the story in their Autumn edition of CareNews.

To find out more about Braeside House and the services they provide please visit www.royalblind.org.

ENDS

For further information please contact Helen Forrest, Marketing Manager on 0131 229 1456 or email helen.forrest@royalblind.org.

Notes for editors

1. Royal Blind, www.royalblind.org comprises of:
The Royal Blind School, Edinburgh. A school that offers the highest quality of education and care to meet the needs of young people with a visual impairment or those with very complex, multiple disabilities. The two campuses include pre-school, primary and secondary facilities supporting pupils across the full ability range.
Braeside House. A Home that provides first class services and facilities for older people who are blind or visually impaired, offering both residential and nursing care in purpose built premises.

Scottish Braille Press
A leading provider of high quality alternative formats with many years of experience, backed up with continuing investment in technology and skills.
Scottish National Institution For The War Blinded
A sheltered workshop environment, supported housing and administered after care for blind or visually impaired ex service men and women, their spouses and dependents.

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