Letters: Retailers can teach GPs about customers

The Times reports that GPs in the shops will save workers' time (18 September). The CBI alleges that more than £1 billion is lost to the economy by restricted surgery times which is an onerous charge indeed (GP, 21 September).

Of course there is a variation across the country, but our rural practice like so many others sees patients until 7pm or until demand is satisfied.

We offered late surgeries some months ago and found them unpopular because the majority of appointment requests involve patients who are elderly, disabled, children or unemployed.

We need to be careful that any new offerings are a response to real need and not vague aspiration.

However, top retailers like Tesco do have much to teach the NHS in terms of listening to 'customers' and determining proportional and prompt responses. The tax payer's money that was spent on NHS Direct and walk-in centres could have beefed up primary care beyond all recognition.

Dr John Havard Saxmundham, Suffolk.

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins


Already registered?

Sign in

Follow Us:

Just published

£20 notes spread out

VAT trap for PCNs could strip millions of pounds from general practice

Tens of millions of pounds could be stripped from general practice because work carried...

Talking General Practice logo

Podcast: Is the BMA representing GPs effectively, why GPs face a pension tax hit, and views on the workload crisis

In our regular news review the team discusses representation of GPs, a new survey...

Man sleeping

NICE guidance on insomnia backs app to replace sleeping pills

Hundreds of thousands of people with insomnia could be offered treatment via a mobile...

Health worker prepares a dose of COVID-19 vaccine

JCVI backs autumn COVID-19 booster campaign for high-risk adults and NHS staff

Frontline health and social care staff and adults at increased risk of severe illness...

GP consultation

Government accused of 'misleading' claims on general practice workforce

GP leaders have accused the government of making misleading claims about the general...

Consulting room door

LMC calls for enhanced access to be scrapped after abuse forces practice to close reception

A Midlands LMC has backed a practice forced to close its reception desk after abuse...