The receptionist responded that she thought the patient might have missed a step along the way and the patient then asked what step that was. The receptionist explained that it would be necessary for her to be dead.
Further discussion clarified that the patient in fact wanted to see her biopsy report. However, by the time the receptionist had retrieved the report, neither was able to read it because of the tears of laughter.
Ann Watson, practice manager, Portslade, East Sussex.