Letters, calls and emails: Patients are delighted with Choose and Book

Dear Editor

As Dr Michael Linton points out, it is the local PCT's delay in upgrading the system that is causing problems, rather than Choose and Book itself not working (GP, 18 May).

In my practice, this is not the case, and Choose and Book is working well. We had to overcome initial challenges but now our patients give positive feedback on the convenience and control that Choose and Book offers them.

It might be helpful for Dr Linton, therefore, to contact his PCT and work with it to ensure that issues with local hardware are put right and the appropriate services are offered.

From our experience of implementing the system, I feel Choose and Book is the way forward and local involvement is essential to the success of its delivery and performance. If decisions being made by the commissioning PCT are proving 'not fit for purpose', I would strongly advise Dr Linton to put pressure on his local project and IT teams.

Choose and Book represents a significant cultural change to traditional working patterns, but if implemented efficiently, it can be a truly positive experience for patients.

Dr Raj Kumar, north Cheshire.

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