Letters, calls & emails: We let patients Choose and Book from home

Dear Editor

In response to the letter from Jennifer Devenny, I can only say that having GPs booking the appointments is not the way we do it (GP, 1 June).

I believe that her practice needs to rethink its methodology.

Here the GPs do the referral letters in the same old way, dictate, and so on, after listening in the same old way to the patient. The secretary does the Choose and Book bit but we do not book the appointment; instead, we send the patient the unique booking reference number and password and let them make the appointment.

It works for us and works for the patient.

Margaret Hooper, practice manager, Lowestoft, Suffolk.

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