Letters, calls and emails: I find Choose and Book better than old system

Dear Editor

I am sorry to hear that Dr Michael Linton is unhappy with Choose and Book in Rochdale (GP, 18 May). Most published letters are in a similar vein.

I was an early adopter and, with my practice manager, spent a lot of unpaid time liaising with the Choose and Book team, ironing out early problems.

Why? Because I was sick of the paper-based appointment system which also reduced patients to tears.

We use the system every day, we get problems; so what's new?

It sounds as if most of Dr Linton's problems are due to his locality.

The main problem with Choose and Book is to do with the 'choice' part, which is driven by the DoH's agenda to make hospitals compete. If patients like the 'choice', it is a pleasant side-effect of the ultimate goal.

Dr Peter Christian, North London.

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