Letters, calls and emails: Who is the force behind Choose and Book?

Dear Editor

It would seem that it’s not just GPs who are finding Choose and Book more trouble than it’s worth(GP,  27 October). 

The following is an extract from a letter recently sent to us by a hospital specialist:  

‘I appreciate your referral letter which was detailed and helpful. I also appreciate that you did not book this appointment electronically.  

‘A written referral letter enables me to assess and prioritise problems (and on occasion decide that appointments are not appropriate), whereas electronic booking generates a significant number of referrals which are inappropriate in nature .’  

So if those of us within the profession think Choose and Book creates more problems, it raises the question as to who is insistent that we use it and what is their underlying agenda?  

Dr Antony Dowd  

Alfreton, Derbyshire 

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