It was good to read Mr Richie's letter; it is nice to know how Choose and Book is faring with others (GP, 16 June).
I have found another problem: some patients lose their papers and then expect us to help. As a result, we now print two copies of the Choose and Book transaction and file one set in the notes.
Secondly, what choice do patients really have? They cannot and will not go miles away and want a hospital near their doorstep.
What with car parking charges and bus schedules, attending a distant hospital is not always practicable.
Thirdly, on booking they are often told that the appointment is a few weeks away and are unhappy. The clerk suggests having it changed to an urgent slot. They are then unhappy with me for organising a routine appointment as they needed to be seen yesterday but are prepared to be seen today.
Again, all answers/comments to Patricia Hewitt on a postcard please.
Dr Nita Varman, Birmingham.