Letter: Does Choose and Book have rhyme or reason?

Dear Editor

This poem was written by one of our secretaries after a bad day with Choose and Book:

Dear Ms Hewitt I implore you
Clean up this Choose and Book mess
It's giving us all severe migraine
Sleepless nights, and days full of stress
It purports to save time and aid patients
But it's all in the hands of fate
It takes GP, admin and clerical time
Which is always at premium rate
Letters, once sent, can't be cancelled
Most are rejected it seems
If you thought this method was quicker
Patricia dear 'In your dreams!'
It causes so much aggravation
It's definitely not faster, we fear
In the time it takes to administer
They could be posted, that much is clear
No margin is left for an error
And perfect we cannot all be
The problems it causes the NHS staff
Are there for the government to see
As for the patients, it's confusing
Most of them don't understand
Exactly what they are expected to do
It's just not working as planned
So the billions you spent on this system
This White Elephant kind of a plan
Could have been spent on cancer research
To help out your fellow man
The old system worked, so why change it?
For a system we don't want or need
Just to give dosh to a computer buff
Dear Ms Hewitt, please heed!

'Frustrated of Hampshire', Rooksdown, Basingstoke.

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