We have run the IPQ survey for four years. The efforts made to make surveys statistically valid compromise their usefulness to practices The IPQ results are hard to act upon. What do I do if my 'consideration' is better than my 'respect shown' or 'ability to listen'?
What is useful is the comments that people fill in at the bottom. These are easy to act upon. I find it helpful to categorise the responses and present them at meetings within the practice and PCT.
Future surveys should encourage a qualitative approach that means more to users, and be less about statistics, which might mean something to statisticians.
Dr Alex Manning Burwell, Newmarket.