Leicester GP service for homeless wins outstanding CQC rating

A Leicester GP service that offers healthcare services for homeless patients has become the seventh practice in England to receive an 'outstanding' rating from the CQC.

GPC chief inspector of GPs Professor Steve Field (Photo: JH Lancy)
GPC chief inspector of GPs Professor Steve Field (Photo: JH Lancy)

CQC chief inspector for general practice Professor Steve Field personally took part in the inspection, because he has an interest in services for the homeless.

The practice, which offers accommodation for local patients who are vulnerably housed, squatting or homeless, won outstanding ratings for several areas of care.

It was rated outstanding for the way it deals with the challenging needs of its patient population, for its responses to patients experiencing a mental health crisis, offering support for funeral costs, and for its nursing and healthcare assistant staff.

Exceptional care

Professor Field said: ‘I am delighted to highlight the exceptional standard of care which is being provided by Inclusion Healthcare.

‘The service has a clear vision to improve the health of vulnerable and excluded groups - such as homeless people, refugees or those with learning disabilities.

‘When I visited, it was clear that the staff were inspired to offer kind and compassionate care, whatever the obstacles they faced. They set an example to us all. Everyone speaks highly of the service.

‘Routinely they work closely with services across Leicester - including community health care professionals, hostels and emergency accommodation, prisons and young offenders’ institutions. We came away with countless positive stories showing how they go out of their way to consider the needs of their patients, whatever their circumstances.

‘All the staff at Inclusion Healthcare have demonstrated a real commitment to the people in their care.  I have no doubt that they fully deserve to share the accolade of an outstanding service.’

Click here to read the full inspection report on Inclusion Healthcare

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