Lack of information on support services

A survey has shown that patients with conditions such as MS and diabetes or carers of elderly or disabled family members are coming up against ‘sheer brick walls’ in their attempts to find information on support services.

Lack of information on support services
Lack of information on support services
The Picker Institute, on behalf of the DoH, sent 'mystery shoppers' to 370 health and social service information providers. The shoppers were parents of autistic children, older ethnic minority women caring for husbands and people with MS and diabetes.

The shoppers reported they were pushed from person to person or organisation to organisation and often calls were unanswered.

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