Two new reports by the think-tank conclude that the NHS has been slow to adopt technologies that most consumers use in other industries.
Engaging Individuals in Their Health concludes that technology is significantly underdeveloped and often poorly deployed in the NHS.
Care could be made more convenient by using new technology to book GP appointments, receive routine test results or viewing medical records, the report says.
A second report, Technology in the NHS, outlines innovative technology that could be used such as video consultations, patients emailing doctors, and ‘virtual' visiting by friends and family.
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