Hold NHS England to account for Capita failings, say LMCs

LMCs have called for NHS England to be held to account over problems with the primary care support service delivered by Capita and demanded compensation for practices.

Dr Fay Wilson (Photo: JH Lancy)

A motion backed by LMC leaders hit out at 'shambolic' management of primary care support services, and demanded compensation for practices for any financial losses or extra workload incurred.

LMCs called for NHS England to rapidly resolve any problems with outstanding payments owed to GP practices, hit out at problems with the performers list and called for patients to be made aware of problems with the service.

Dr Fay Wilson put forward an additional 'rider' to the motion, demanding that Simon Stevens and NHS England be held to account for problems with the primary care support service.

She told the conference: 'Let’s put some mustard on our sausage. We should be outraged, not dismayed. The head of NHS England should be held to account for this failure, and we should be saying so. Let’s escalate this to the organ grinder and not keep talking to the monkey.'

Primary care support

Dr Nicola Hambridge told the conference that not only had GPs been let down by problems with primary care support, but patients had been put at risk.

She hit out at problems with collection of patient records and processing of performers list applications. 'Month after month the problems continued,' she said. 'Practice managers lost days of their lives because of the problems, and GPs have lost work because of unnecessary performers list issues. If a GP had failed so often and in so many areas, they would have lost their contract a long time ago.'

NHS England has said it is considering compensation for practices affected by problems with primary care support services. The GPC recently published advice for practices, suggesting that GPs who can 'provide evidence of financial loss' can contact NHS England to claim compensation.

Capita has previously apologised for problems with primary care support. A spokesman told GPonline last year: 'NHS England contracted Capita to both streamline delivery of GP support services and make significant cost savings across what was a highly localised service with unstandardised, generally unmeasured and in some cases, uncompliant processes. We have taken on this challenging initiative and we have openly apologised for the varied level of service experienced by some service users.'

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