GPs warn NHS 111 data 'do not give full picture'

GP leaders have warned the latest performance figures for NHS 111 do not give a full picture of the troubled phone service.

Dr Laurence Buckman: 111 data mask true picture
Dr Laurence Buckman: 111 data mask true picture

The latest monthly statistics released by NHS England show a slight improvement in April.

But GPC chairman Dr Laurence Buckman said in many areas of the country the service was still not in operation or reliant on support from GPs and other NHS providers.

Dr Buckman said: ‘This situation is placing pressure on other already overstretched NHS services that cannot afford to be diverting resources and time in order to prop up NHS 111.

'There remain significant concerns about NHS 111’s ability to deal with the volume of calls it receives and the quality of advice being given to patients.’

The latest performance figures, for April, show:

  • 87% of calls were answered in 60 seconds, up from 84% in March.
  • 4% of calls were abandoned after waiting longer than 30 seconds, down from 7%.
  • Average call length up to April was 8 minutes 09 seconds, down from 11 minutes 26 seconds in the period up to March.
  • The service is now operational in 31 areas, up from 22 in March.
  • Some providers are still failing to meet the standards set, especially at weekends.

NHS England said: ‘NHS England is working with local CCGs, who took over the commissioning of the NHS 111 service on 1 April 2013, to ensure these providers have plans in place to improve and meet the required standards.

‘NHS England is also working with CCGs across England to consider all aspects of the NHS 111 service and ensure the service is designed and commissioned in the best possible way to meet the needs of patients and the public.’

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

Redacting information from medical records - advice for GPs

Redacting information from medical records - advice for GPs

MDU medico-legal adviser Dr Ellie Mein provides advice for GPs on reacting information...

Medicine shortages set to continue despite Brexit delay

Medicine shortages set to continue despite Brexit delay

Medicine shortages are unlikely to improve as a result of Brexit being delayed healthcare...

Doctors less likely to be investigated for 'one-off' mistakes under new GMC rules

Doctors less likely to be investigated for 'one-off' mistakes under new GMC rules

The GMC is introducing new measures to reduce the number of full investigations in...

RCGP revokes Sultan of Brunei's honorary title over anti-LGBTQ laws

RCGP revokes Sultan of Brunei's honorary title over anti-LGBTQ laws

The RCGP has revoked the honorary title it awarded the Sultan of Brunei following...

Financial considerations for primary care networks

Financial considerations for primary care networks

Specialist accountant Laurence Slavin highlights the financial issues that practices...

Number of CCGs could be cut by 75% by April 2020

Number of CCGs could be cut by 75% by April 2020

Measures to cut the number of CCGs in England by more than three quarters could be...