GPC Wales urges practices to 'sort appointments in one call'

Welsh practices must modernise the way they make appointments so patients do not have to call repeatedly, GPC Wales has said.

Dr Bailey: policy of ‘sort it in one call'
Dr Bailey: policy of ‘sort it in one call'

Senior doctors are calling for practices across the country to stop asking patients to call back the following day.

GPC Wales chairman Dr David Bailey said practices should adopt a policy of ‘sort it in one call'.

‘One of the principal complaints from both the public and politicians to GPC Wales is the continued policy in some practices in Wales to open appointments on the day and insist that patients phone in the morning to book, and then tell them to phone back the following day once all the appointments are gone.

‘This can lead to patients having to phone repeatedly to obtain a single appointment.

‘In the opinion of GPC Wales this is no longer acceptable practice in 2010.’

A more efficient system will 'dramatically reduce compaints,' and improve patient experience, said Dr Bailey.

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