GP success in patient survey appeal raises hopes

Detail of the first successful appeal against the results of the 2008/9 patient survey has emerged.

The Family Doctor Association discovered that Dr David Henderson, a GP in Hove, East Sussex recently had his score for advance booking (PE8) increased from 53% to 67%.

NHS Brighton and Hove said the appeal was successful for the following reasons:

  • The % achieved [in 2008/9] was significantly lower than in 2007/8.
  • The 9% confidence interval of the results was higher than the 7% benchmark set by the DoH.
  • [The practice] had a lower than average number of respondents compared to the rest of the PCT.
  • [The practice's] additional patient survey indicates general patient satisfaction regarding access.'

The result may set a precedent for the huge number of GPs across the UK who received below average scores and have appealed.

Dr David Henderson, a GP from The Surgery, in Hove, organised an alternative survey soon after the disputed results came in as extra evidence.

'I thought that I didn't stand much chance,' he said.

'It was interesting that the appeal committee admitted that this year's figures regarding patients' ability to book ahead were so much lower than the previous two years' figures. What a surprise.'

The GPC told GPs to appeal en masse after low response rates to the survey led to some practices losing tens of thousands of pounds of their QOF income.

Have you had a response to your practice's appeal? Email:


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