GP patient survey finds majority of patients are happy with their GP

The majority of patients in England are happy with the care they receive from their GP both in and out of hours, the GP patient survey has revealed.

Results from the Ipsos MORI-led GP patient survey for July to September 2011, found that 88% of patients rated their overall experience with their GP practice as good.

Most patients were satisfied with the accessibility of their GP. Over a third of patients (36%) said they were able to see or speak to someone the day they contacted the surgery and one in seven (14%) saw someone the next working day.

The majority (93%) of patients said that the appointment they were given was convenient and (48%) described their appointment as 'very' convenient.

According to the survey the overwhelming majority of patients (93%) had trust and confidence in their GP.

Nearly 90% of patients felt that their GP was good at listening (88%), and treated them with care and concern (84%). The majority also felt that their GP gave them enough time (86%) and was good at explaining tests and treatments (83%).

A slightly smaller majority felt that their GP was good at involving them in decisions regarding their care (76%).

Patient satisfaction was also high for out-of-hours care. Over 80% of patients (82%) said they had trust and confidence in their out-of-hours clinician. However 12% of patients said they did not have trust in the clinician they saw or spoke to.

Over half of all patients (58%) said they knew how to contact an out-of-hours provider and 13% said they had tried to call an out-of-hours service in the past six months.

The majority of patients (80%) who did contact the service found it easy to do so; 37% described it as ‘very’ easy.

Most patients (63%) were satisfied with the amount of time it took to receive out-of-hours care, saying the time taken was ‘about right’. However over a third (31%) felt that the care took too long.

Overall the survey found that the majority of patients were happy with the GP; 88% said they had a good overall experience of their GP surgery. Just under half (46%) described their experience as ‘very’good.

The majority of patients (82%) would recommend their GP surgery, with half (51%) saying they would ‘definitely’ recommend it. Only 6% of patients who responded to the survey said they would not recommend their GP practice to others.

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