GP at Hand's patient list growth starts to slow, data reveal

The growth in the number of patients registering with the controversial GP at Hand video consultation service in London is beginning to slow, official data show.

(Photo: iStock)
(Photo: iStock)

The latest figures reveal that the list size of the Lillie Road Medical Centre, the practice in south west London which hosts the service, grew by 576 patients in the month up to 1 July 2018. This compares with an increase of 3,000 patients in the month up to 1 June 2018 and an increase of 2,500 in the month up to 1 May 2018.

The total number of patients registered with the practice is now 30,164 – a significant increase on the 4,970 patients it had registered in November 2017 before GP at Hand launched.

Of the 25,194 patients who have joined in that time, just over 21,500 are aged between 20 and 39 years old - confirming GP leaders' concerns that the service would disproportionately attract younger, healthier patients.

Hammersmith and Fulham CCG has warned that it needs a bailout of around £18m in 2018/19 to cope with the surge in patients arriving at the Lillie Road Medical Centre, many of whom will be residents in other London CCG areas.

Patients who register with GP at Hand are required to quit their existing practice and sign up as out-of-area patients with the Lillie Road practice.

The service restricts registrations from patients likely to have complex needs, such as pregnant women or those with some long-term conditions, leading to accusations of cherry-picking. Patients who sign up can receive video consultations remotely, or face-to-face consultations if needed at locations around London.

Last month, Ipsos Mori was handed a £250,000 contract to investigate the impact of GP at Hand including its long-term implications for the sustainability of traditional general practice. Initial findings are due this autumn, with a final report expected by March 2019.

GP at Hand and Babylon, the company whose technology it relies on, have said repeatedly that 'patients and GPs are flocking to GP at Hand because they recognise the potential that high quality, digital-first 24/7 NHS GP services bring'.




Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

Locum GP exodus to salaried roles as COVID-19 pandemic hits income

Locum GP exodus to salaried roles as COVID-19 pandemic hits income

As many as 1,000 GPs may have quit locum work to take up salaried positions since...

Flexibility over PCN recruitment cash extended in bid to boost staff this year

Flexibility over PCN recruitment cash extended in bid to boost staff this year

NHS chiefs have added 'nurse associates' to the list of roles PCNs can hire this...

Fellowship scheme offers £10,000 a year to support every new GP

Fellowship scheme offers £10,000 a year to support every new GP

A two-year GP fellowship scheme promised in the 2020/21 GP contract deal will offer...

NHS chiefs warned not to underestimate pressure on GPs as figures show sharp rise in workload

NHS chiefs warned not to underestimate pressure on GPs as figures show sharp rise in workload

GP workload has surged sharply in recent months, official data show, underscoring...

Call for 'decisive action' to halt decline in GP continuity of care

Call for 'decisive action' to halt decline in GP continuity of care

Researchers have called for 'decisive action' to reverse declining continuity of...

Salaried roles now the most attractive career option for GPs, poll reveals

Salaried roles now the most attractive career option for GPs, poll reveals

Salaried jobs are now the most attractive career option for GPs, according to a GPonline...