GP forces GMC complaint review

Incoming GMC chairman Professor Peter Rubin has promised a 'fresh look' at the language the watchdog uses in letters to doctors about complaints.

Professor Rubin was responding to an open letter to him from GP columnist Dr Chris Lancelot (GP, 24 April).

Professor Rubin wrote in response: 'You refer to the language of the letters which we send to doctors about complaints. I also think it's time we took a fresh look and we will.'

Dr Lancelot also suggested using 'truth and reconciliation' meetings between doctor and complainant before GMC proceedings.

Professor Rubin said a third of complaints it dealt with were referred to local NHS procedures.

He wrote: 'Perhaps these local procedures would be the most appropriate context to handle the kind of mediation you are proposing?'

Read Chris Lancelot' letter

Read GMC chairman's response

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