GMC launches hotline for NHS whistleblowers

The GMC has launched a confidential hotline for doctors wishing to raise concerns about patient safety.

Niall Dickson: hotline will help doctors report concerns
Niall Dickson: hotline will help doctors report concerns

The hotline will allow whistleblowers to pass information about individual doctors or organisations to trained advisers who can pass it on to the GMC for investigation.

Callers can also be directed to other appropriate organisations, such as the Care Quality Commission.

The helpline will operate during normal business hours, but will include the facility to call doctors back at a time of their choice.

An online decision aid to help doctors report patient safety concerns has also been launched by the GMC.

The online tool can guide doctors through the process of raising concerns and sets out what they need to do if they have concerns about the conduct of colleagues, systems in place, staff shortages and other operational issues that impact on patient safety.

It also includes case studies to illustrate how doctors may handle incidents themselves and more challenging situations that require involvement from a regulator or other external body.

GMC chief executive Niall Dickson said: ‘In the past, many doctors have felt uneasy raising concerns about policies and procedures or about their colleagues.

‘We hope this new service will be useful in helping them navigate their way through the system. We also hope it will give doctors the confidence to act when they have concerns.'

Dean Royles, director of NHS Employers, said: ‘We believe it is important that employers, regulators and other professional bodies work together to constantly reinforce messages to reassure staff that they can speak openly, and we are delighted to be able to support this initiative from the GMC.’

The launch of both services follows the publication of new GMC guidance for doctors, Raising and acting on concerns about patient safety, which was sent to every doctor in the UK earlier this year.

GMC confidential helpline number: 0161 923 6399

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins


Already registered?

Sign in

Follow Us:

Just published

GP consulting room

GPs 'running on empty' as LMC issues third red alert in a month

An LMC has issued its third countywide red alert in four weeks as primary care contends...

Woman holding face in pain

Should GPs treat patients presenting with dental problems?

The MDU's Dr Kathryn Leask considers what GPs should do if a patient presents with...

Conservative Party leadership candidate and foreign secretary Liz Truss

Liz Truss vows to resolve GP pension tax crisis if she becomes prime minister

Liz Truss has affirmed her commitment to resolving the GP pensions crisis but has...

Baby receiving a vaccine in their thigh

JCVI advises changes to routine childhood and HPV immunisation schedules

The Joint Committee on Vaccination and Immunisation (JCVI) has recommended a change...

GP consultation

General practice delivering 'up to double the appointments it is paid for'

General practice in England may be delivering as many as double the number of appointments...

Sign outside BMA House

GP suicide sparks calls for measures to protect doctors from spiralling workloads

The government and policymakers must do more to safeguard doctors and NHS staff from...