DoH survey shows high patient satisfaction with GP access

Only 4 per cent of patients want later opening hours and just 7 per cent want Saturday opening at GP practices in England, a DoH survey shows.

Laurence Buckman
Laurence Buckman

Just 2 per cent wanted practices to stay open at lunchtime, and 1 per cent said practices should open earlier. Overall satisfaction with opening hours was 84 per cent.

The survey, based on around 2.3 million responses from patients, found high satisfaction across all access indicators.

Some 86 per cent said they were happy with telephone access to their practice and could make appointments in 48 hours. The ability to book with a specific GP was reported by 88 per cent, while 75 per cent could book in advance.

GPC chairman Dr Laurence Buckman said the findings echoed all previous research showing satisfaction with GP services was high. 'You have to ask: was it really a good use of scarce NHS money to spend £11 million to prove it yet again?'

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